Not happy with your order?

We know that shopping online isn't always straightforward. Sizing can be tricky to judge from a screen, and every now and then something might not arrive quite the way you expected. If that happens, we're here to help — and we'd love the chance to sort it out for you before you decide to send anything back.

Below you'll find the best way to reach us, depending on what's going on with your order.

Before you get in touch

Wherever possible, please have your order number ready and include it in your email to us. This is the fastest way for our team to look up your order, check what was shipped, and give you an answer without having to go back and forth asking for details. You'll find your order number in your confirmation email.

Questions about sizing

Not sure which size to order, or wondering whether an item runs true to size? Our customer service team knows our collection well and is happy to help you pick the right fit before you buy, or to talk through options if something you've received doesn't fit quite right.

Simply email us at info@zolazuri.com with the item you're interested in (a product link or name is helpful), and let us know your usual size or any specific measurements you're working with. We'll get back to you with our best advice.

Concerns about quality

If an item arrives and something feels off — a loose seam, a mark, a fabric that doesn't feel right, or anything else that doesn't meet the quality you expected from us — please let us know as soon as possible after receiving it.

To help us help you quickly, we'd really appreciate it if you could:

• Include your order number
• Briefly describe what's wrong with the item
• Attach a clear photo of the issue, if you're able to

A photo makes a big difference — it lets our team assess the situation straight away, without needing extra questions, and means we can usually come back to you with a suitable solution (such as a replacement, refund, or another fix) much faster than if we have to ask for more information first.

How quickly will we respond?

We read and respond to every email personally. In 9 out of 10 cases, you'll hear back from us within 24 hours. Emails sent over a weekend or public holiday may take a little longer, but we do our best to get to everyone as quickly as we can.

Good to know

Exchanges. Prefer a different size or colour instead of a refund? Just let us know in your email and we'll check availability for you. If the item you'd like is in stock, we'll arrange the exchange as soon as we receive your return.

How refunds work. Once your return is approved, refunds are issued to your original payment method within 10 business days. You'll receive a confirmation email as soon as your refund has been processed.

Care instructions. To help your items last, we recommend following the care label inside each garment. As a general guide: wash cold, avoid tumble drying, and iron on a low heat where needed.

Not sure about sizing? Reach out to us using the sizing tips above — we're happy to help you find the right fit.

Right of withdrawal

In addition to the support above, you also have a legal right of withdrawal under the South African Consumer Protection Act (Act 68 of 2008). This gives you 5 business days from the date your order is delivered to change your mind about your purchase, even if there's nothing wrong with the item itself.

A few important things to know about this right:

• The 5-business-day period only begins once your package has actually been delivered — specifically, once the tracking number for your order shows the status "delivered". It does not start while your order is still being processed or is on its way to you.
• Business days do not include weekends or South African public holidays.
• This right of withdrawal is separate from — and in addition to — the quality and sizing support described above. Even if there's nothing wrong with your order, you're entitled to use this period if you simply change your mind.

For full details on how to exercise your right of withdrawal, including how to notify us and how returns and refunds are handled, please see our Return & Refund Policy.